Business Skills Courses

Business Skills Catalogue

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Business IT

Course Title	Duration (Days)
Business Information System	2
Business Information System	2
IT for non-IT Managers	2
IT Security Management	1

Clerical & Secretaries

Course Title	Duration (Days)
Business Writing Skills for Secretaries	2
Clerical Development	2
Clerical Development & Administrative Skills	2
Clerical Development Programme	3
Conventional Record and File Management	2
Customer Consciousness	2
Key to Better Personal Performance	1
Kursus Setiausahaan Berkesan	3
Success Skills for Secretaries	2
Successful Secretaries Kit	2
The Positive Secretaries	2
Understand Others by Understanding Yourself	2
Work Smart for Secretaries	2

Communication & Presentation

Course Title	Duration (Days)
Applying Personality Plus in Enhancing Communication	2
Art of Communication	2
Business & Report Writing Skills	2
Business & Technical Report Writing Skills	2
Business Communication Skills	2
Business Communication Skills in English	6
Business English - Speaking and Writing Skills	2
Business English For Front Liners	2
Business Letters	2
Business Writing Skills	2
Business Writing Skills in BM	2
Communication and Interpersonal Skills for Executives	2
Communication and Language Skills for Non-Executives	2
Communication Skills in English	18
Communication Skills in Mandarin	18
Communicative English for Working Adults	5
Conquer Your Fears - Present with Impact	3
Conversational French for Beginners	3 months
Develop Dynamic Relationship through Effective Relationship Communication and Human Relation Skills	2
Dynamic Presentation Skills	2
Effective Business and Technical Writing Skills	4
Effective Business English - Constructing Business Emails and letters	2
Effective Business Writing Skills for Executives	2
Effective Communication and Interpersonal Skills	2
Effective Communications and Presentation Skills Workshop	2
Effective Presentation Skills and PowerPoint Techniques	5
Effective Report Writing Skills	2
English at Work	3
English Language Proficiency Program	3 months
Enhancing Relationships By Understanding Personalities	2
Interpersonal Skills	3
Management Presentation Skills	2
Mastering the Art of Power Presentation	2
Mind Your English	4
NLP-ed Communications and Interpersonal Skills for Executives	2
Practical Presentation, Effective Results	2
Public Relations for Front Liners	1
Public Speaking and Presentation	2
Report Writing and Communication Skills	2
Technical Presentation Skills	2
Technical Report Writing	2
Telephone Skills	2
The Art of Taking Minutes in Meetings	2
Thinking Strategically and Communicating Clearly	2

Corporate Image & Professionalism

Course Title	Duration (Days)
Enhancing Corporate and Professional Image	2
Executive Grooming & Etiquette	2
Executive Image	2
Improving Work Place Attitude Through Personal Development	2
Personal Image Branding	2
Professional Etiquette	2
Professional Work Attitude	2

Creative

Course Title	Duration (Days)
Analytical and Critical Thinking Skills	2
Creative Active Cells Approach	3
Creative Problem Solving & Decision Making Skills	2
Creative Thinking Skills	2
Creative Thinking Skills and Problem Solving	2
Empowered Logical Inventive Thinking - Level 2	2
Enhancing Analytical & Creative Thinking Skills	3
Innovation at Work	2
Innovative and Creativity Thinking Skills	3
Introduction to Empowered Logical Inventive Thinking - Level 1	1
Logical Thinking and Reasoning Workshop	3
Mind Mapping	2
Mind Mapping - A powerful tool for any thinking task	3
The Hidden Self	3
Think Out of the Box	2

Customer Service

Course Title	Duration (Days)
Customer Service Communication	2
Customer Service Excellence	2
Customer Service Using NLP	3
Effective Telephone Techniques	2
Enhancing Customer Service and Customer Relationships	4
Enhancing Customer Service Excellence	4
Handling Difficult Customers	1
Kursus Perkhidmatan Kaunter Dan Pelanggan Berkualiti	3
Managing Customer Complaints	2
Memahami Keperluan Pelanggan	2
Reception Customer Service	2